NuEra Telecom is one of the VoIP provider with the headquarters located in Miami. It claims to have a huge number of satisfied customers in over 75 markets. The vision of NuEra Tel is to unify the future of phone telephony with local as well as long distance calling service. The service is specially established in 1997, with the sole motive of connecting you with your friends and family around the world with special attention to USA and Canada.
During signup a refundable fees of $38.95 is charged and you get 60 minutes of free calling for the first month. The call rate is also seem to be very economical with just 1 cent/ minute for calling India, 4.9 cents/ minutes for calling in Pakistan and 6.9 cents/ minute for calling to any landline in Philippines.
What’s the catch?
However there is a connection fee of 39 cents for every call which makes it a costly service. Also, it is not very clearly mentioned on their website that there will be a connection charge. The salesman of Nuera Telecom won’t tell you about it either. NuEra keeps coming up with plans that have hidden charges and customers come to know about them later when they see a huge bill amount charged to their credit card or bank.
Not Recommended.
This company is a FRAUD. Stay away from them. They are not an American company. They are an Indian company and all their sales agents can not even speak English. Total lie and cheat.
Please stay away from this company.
Nu Era Telecom company should be banned from North America and should be declared the biggest fraud company of the century.
Yes this is a fraud company
This is a fraud company. Stay away. This is what happened to me.
I donot remember the name of the guy who called me first time, he convinced me to take the service is reasonably low rates plus 30% discount every month but did not tell me about the security deposit. When I refused to pay the deposit by credit card, he stated talking in rude way and started yelling at me. Hence I refused to take their service but they kept calling at my home to convince my wife. Finally a femal rep from nuera convinced my wife and she gave her credit card to her and took the service. They charged $38.98 as security deposit.
Only for the first few days, their service was reasonable and voice was clear but it started deteriorating and now a days when we call to pakistan, the voice quality is very poor even not able to understand each other.
We called to complain, and a rep at nuera named lisbet very politely gave me a different 888 number to use and did not tell me that it will cost extra to use this number. I tried it and voice is clear but now I have to pay extra $0.01/m.
Till this time I have not received any agreement or invoice to verify that what we were promised is actually true, hence I called them to give me access to online billing which they did. When I checked my first invoice online I was totaly amazed to see the rates and hidden charges.
1. They promised 4.9C/M for Pakistan no matter if its land line or cell phone but they charged 6.9C/M for each call. For long distance within canada they are charging 4C /M while you can get much cheaper rates..
2. They are charging as hidden costs which no one told us are:
Carrier Cost Charge 0.28
Network Access Charge 0.29
Internacional Access Charge 0.59
When I saw this, I called again yesterday on May 14 and talked with Carl. I asked him why you are not charging the agreed rate of 4.9/m, he said you are calling to cell phones while I have seeing in my invoice that regardless of cell phone or land line, hey are charging 6.9c/m and they donot want to correct it.
I asked him to disconnect my service as i donot want to do business with a company who donot keep its words and he refused to cancel it and asked me to pay the bill and wait for the next bill. I asked him to deduct bill from my deposit and refund me the rest but he refused. I asked him to de-activate my line and I can clear the bill right away and you disconnect the line, he refused to do that either. I asked to let me talk with supervisor and he refused by saying he is not in and call tomorrow morning for that.
Next day, I called again and talked with Carola, she was so rude that she donot want to listen and told me that last night rep already explained me that I have to pay the bills first then wait for next bill and pay it then they will close my account.
Finally I have paid my bill and asked her that I want to talk with supervisor but she again refused by saying that supervisor is not in yet. Their office is in Quebec and operating in EST while i am in MST, I called around 8am which means its 10am in Quebec and still their supervisor is not in.
What a crapy company who is playing with people.
I would strongly recommend to avoid this company as they grab your security deposit and then keep pressing you.
Here are few of their terms which they did not tell when they sell you their plan
3. Read their agreedment which no body informed us at the time of connection and it has lots of things that no one will agree upon examples are:
3.1 If termination is required, all services will be deactivated and a termination fee of $15 or 10% of the total account balance, whichever is greater, will be added to the balance due. An administrative fee of $50 will be charged to an account that is past due and placed into collections.
3.2 A late fee of $9.50 will be added if payment does not arrive by the due date.
3.3 In the event that any payment is returned, disputed, or unpaid by the customer’s bank for insufficient funds, or otherwise, Customer will pay to NuEra up to $40.00 plus the cost of the processing fee from the bank.
3.4 Telecom Relay Charge of up to 7.5% of the monthly usage; Telecom & Administration Fee up to 12.5% of the monthly usage; a Service Fee of up to 8.1% of the minutes used; a Communications Fee of up to 7.2% of each minute used of NuEra’s service; and a long call charge of up to 7.8% for every call longer than three minutes. All of the aforementioned fees and charges are also subject to quarterly changes.
This company is not the right way to go!!!! Beware!