We called to complain, and a rep at nuera named lisbet very politely gave me a different 888 number to use and did not tell me that it will cost extra to use this number. I tried it and voice is clear but now I have to pay extra $0.01/m.

Till this time I have not received any agreement or invoice to verify that what we were promised is actually true, hence I called them to give me access to online billing which they did. When I checked my first invoice online I was totaly amazed to see the rates and hidden charges.
1. They promised 4.9C/M for Pakistan no matter if its land line or cell phone but they charged 6.9C/M for each call. For long distance within canada they are charging 4C /M while you can get much cheaper rates..

2. They are charging as hidden costs which no one told us are:
Carrier Cost Charge 0.28
Network Access Charge 0.29
Internacional Access Charge 0.59

When I saw this, I called again yesterday on May 14 and talked with Carl. I asked him why you are not charging the agreed rate of 4.9/m, he said you are calling to cell phones while I have seeing in my invoice that regardless of cell phone or land line, hey are charging 6.9c/m and they donot want to correct it.

I asked him to disconnect my service as i donot want to do business with a company who donot keep its words and he refused to cancel it and asked me to pay the bill and wait for the next bill. I asked him to deduct bill from my deposit and refund me the rest but he refused. I asked him to de-activate my line and I can clear the bill right away and you disconnect the line, he refused to do that either. I asked to let me talk with supervisor and he refused by saying he is not in and call tomorrow morning for that.

Next day, I called again and talked with Carola, she was so rude that she donot want to listen and told me that last night rep already explained me that I have to pay the bills first then wait for next bill and pay it then they will close my account.
Finally I have paid my bill and asked her that I want to talk with supervisor but she again refused by saying that supervisor is not in yet. Their office is in Quebec and operating in EST while i am in MST, I called around 8am which means its 10am in Quebec and still their supervisor is not in.

What a crapy company who is playing with people.

I would strongly recommend to avoid this company as they grab your security deposit and then keep pressing you.

Here are few of their terms which they did not tell when they sell you their plan
3. Read their agreedment which no body informed us at the time of connection and it has lots of things that no one will agree upon examples are:
3.1 If termination is required, all services will be deactivated and a termination fee of $15 or 10% of the total account balance, whichever is greater, will be added to the balance due. An administrative fee of $50 will be charged to an account that is past due and placed into collections.
3.2 A late fee of $9.50 will be added if payment does not arrive by the due date.
3.3 In the event that any payment is returned, disputed, or unpaid by the customer’s bank for insufficient funds, or otherwise, Customer will pay to NuEra up to $40.00 plus the cost of the processing fee from the bank.
3.4 Telecom Relay Charge of up to 7.5% of the monthly usage; Telecom & Administration Fee up to 12.5% of the monthly usage; a Service Fee of up to 8.1% of the minutes used; a Communications Fee of up to 7.2% of each minute used of NuEra’s service; and a long call charge of up to 7.8% for every call longer than three minutes. All of the aforementioned fees and charges are also subject to quarterly changes.

This company is not the right way to go!!!! Beware!

I can sum it up as that Airtel has ways to go and learn for mature markets like USA.

PS: I m not writing about the quality is a not consistent.

It is really important that users look sharply at the so-called hidden fees.
The service I am using here in the UK to call other countries is Kangatel, which you can find at kangatel.co.uk. Their service is typically a lot cheaper when calling mobile phones in other countries.